What does charades have to do with teaching customer service?

by Dawn Tedcastle - Friday, June 28th, 2013

Being part of the Marketing Team, I don’t often get to see what goes on in any of the tutorials so when asked if I was interested in visiting another department I jumped at the chance. I contact the customer service department quite regularly; if any leaflets need printing and delivered they are the first port of call. All it takes is a phone call and they are on to it straight away. But what goes on in the background and what methods are used to teach customer service?