Customer Service

Customer Service students volunteer as Welcome Hosts at the Palm House

by Elizabeth Brocklehurst - Monday, May 22nd, 2017

Our Level 2 Customer Service students are having a great time volunteering as Welcome Hosts at the Palm House, Sefton […]

Meet our Ambassadors

by Elizabeth Brocklehurst - Wednesday, February 15th, 2017

Level 2 Customer Service students, Jordan Bentley, Josh Cato, Jordan Connerty, Liam Hudson, Tayla Magee, Melissa McClure, Ethan Simpson, Stephen […]

The Big Hospitality Conversation

by Elizabeth Brocklehurst - Tuesday, February 14th, 2017

Fifteen students from departments across the college enjoyed a fabulous day out at the Big Hospitality Conversation at Liverpool Football […]

Customer Service At Greenbank College

by Stephen Westbrook - Wednesday, June 17th, 2015

The Pass It On Community Reporters have interviewed Christine Williamson about her experience as a tutor on the Customer Service […]

Case Study: Jason Chau

by Dawn Tedcastle - Friday, May 22nd, 2015

by Jason Chau I came to Greenbank College from Gateacre School a few years ago and it was really scary […]

Behind-the-scenes at Alder Hey

by Hayley Trowbridge - Thursday, January 29th, 2015

The Pass It On Community Reporters recently spoke with Greenbank College student Daniel Fawcett about his placement at Alder Hey. […]

Customer Service students help raise money for local charities

by Dawn Tedcastle - Friday, November 7th, 2014

Students from the Customer Service department have been working hard this week organising a table sale and raffle to help […]

What does charades have to do with teaching customer service?

by Dawn Tedcastle - Friday, June 28th, 2013

Being part of the Marketing Team, I don’t often get to see what goes on in any of the tutorials so when asked if I was interested in visiting another department I jumped at the chance. I contact the customer service department quite regularly; if any leaflets need printing and delivered they are the first port of call. All it takes is a phone call and they are on to it straight away. But what goes on in the background and what methods are used to teach customer service?

5 Tips for Good Customer Service: Infographic

by Dawn Tedcastle - Tuesday, May 7th, 2013

We asked a few of our Customer Service students to come up with some tips for good customer service, Find out what they had to say.

Thank You to The Shredding Team!

by Dawn Tedcastle - Tuesday, May 15th, 2012

Thanks to Business and Administration and Customer Service learners for all their help with sorting and shredding old College paperwork recently.

Radio star

by Jamie Harris - Thursday, February 9th, 2012

Thanks to Christine Williamson (Customer Service and Business Admin Tutor), who was interviewed on the Sean Styles Show (BBC Radio […]