Business and Administration student using photocopier in office environment

City & Guilds Level 1 NVQ Certificate in Business and Administration

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Course content

Units have different credit values and to achieve the Certificate students must gain a total of 15 credits.

Mandatory units

  • Communicate in a business environment
  • Work in a business environment

Worth 7 credits

Optional units


  • Make and receive telephone calls
  • Assist in handling the mail
  • Using a filing system
  • Using e-mail

8+ credits must be achieved

Who is the course for?

The Level 1 Certificate in Business and Administration qualification provides the first step towards a career in administration. The qualification introduces the basic elements that are needed to enable students to work on a range of practical skills in a real working environment.

Assessment method

To gain this qualification you will need to evidence that you have undertaken each unit. A qualified tutor will assess you using:

  • Observations – direct observation by your tutor watching you produce work
  • Oral questions – direct questions asked by your tutor to check your understanding
  • Written questions – questions you must answer in order to check your understanding of the subject area
  • Recorded discussions
  • Video recordings

Entry requirements

Students must have achieved or are working towards an English and maths qualification at Entry 3. The course requires a degree of personal responsibility and the ability to work as part of a team.

Future opportunities / career options

Progression is to a Level 2 Certificate in Business and Administration or employment within the administration industry.

When is the course run?

Monday 9am – 12 noon and Thursday 1 – 4pm OR
Monday and Tuesday 1 – 4pm

Course Fees

Courses are free for all students aged 16 – 18 (or up to 24 if you declare a disability and have an Education, Health & Care Plan).

For people aged 19+ the course fee is £360. Not everyone pays course fees, please see Money Matters for further information.