Customer service student working on reception

Customer Service

Offering good customer service is essential to all job roles where you are dealing with customers, either face-to-face, by phone or email. Businesses only get one chance to make a first impression and that is made by the people who work there.

A key element of all job roles is that you will be expected to be the customer’s first point of contact and be able to deal with enquiries and complaints. You will need to be smart, professional and be able to keep calm whatever happens!

Our Customer Service courses are aimed to increase your confidence in a range of situations and build on your skills so that you can communicate effectively with customers in a friendly and professional way.

Possible job roles available after gaining a Customer Service qualification include:

  • Receptionist
  • Sales Assistant
  • Retail Assistant
  • Checkout Operator
  • Store Demonstrator
  • Market Researcher
  • Librarian
  • Call Centre Operative
  • Sales Representative
  • Sales Manager
  • Cruise Ship Steward

Customer Service courses available

People Skills for Independent Living and Work

City & Guilds Entry Level 3 Certificate in Introduction to Customer Service