Customer service student working on reception

City & Guilds Entry Level 3 Certificate in Introduction to Customer Service

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Course content

Mandatory units

  • The importance of appearance and behaviour in customer service
  • Legislation, regulation and procedures to follow in customer service

Optional units

  • Understand how to deal with queries and requests
  • Working in customer service
  • Answer telephone calls from customers
  • Positive communication with customers
  • Work in a customer-friendly way
  • The customer service experience

Who is the course for?

People who are interested in working with customers such as retail or tele-sales.

Assessment method

  • Verbal communication

Entry requirements

Students are required to have achieve or be working towards English at Entry 2.

Future opportunities / Career options

This course prepares you for progression to the Level 1 Award in Customer Service.

When does the course run?

September 2018

Course Fees

Courses are free for all students aged 16 – 18 (or up to 24 if you declare a disability and have an Education, Health & Care Plan).