Level 3 NVQ Diploma in Customer Services
Course content
Units have different credit values and to achieve the Award learners must gain a total of 42 credits.
Mandatory units
- Demonstrate understanding of customer services
- Demonstrate understanding of the roles that impact on improvements in customer services
Worth 12 credits
Optional units
- Communicate effectively with customers
- Deliver reliable customer service
- Resolve customer service problems
- Develop customer relationships
- Deal with customers face to face
- Make telephone calls to customers
30 credits must be achieved
Who is the course for?
The Level 3 Diploma in Customer Services qualification is aimed at anyone progressing from the Level 2 qualification or someone looking to pursue a career in a customer service in a supervisory position.
Assessment method
- Observations
- Witness testimonies
- Verbal and written questioning
- Worksheets
- Portfolio building
- Placement diary (if applicable)
Entry requirements
Functional Skills in English and Maths at Level 2 or above.
Future opportunities / career options
On completion of this course learners will gain a Level 3 Diploma in Customer Services and then be able to progress on to other related courses or to find employment within the customer service industry.
When the course is run?
Daytime, 1 and a half days per week (including work placement is possible).
How much does it cost?
Learners under the age of 18 are exempt from paying course fees.
For learners aged 18 plus, the cost of the course is £960. However, there are some exemptions. Please visit the Money Matters page for further details.
