What is the aim of the course?

To improve customer service skills & employment within the visitor economy.

Who is this course for?

• Liverpool adults aged 19 or above who declare a mild or moderate learning difficulty and/or disability.
• Unemployed adults, those on limited contract or at risk of redundancy

Prior qualifications needed for this course

A level 2 or 3 Customer Service, Travel & Tourism or Visitor Economy related course.

Before I start the course I must be able to:

Have a Certificate or confirmation of a Visitor Economy related course.

Is there a follow on course I can take once I have finished?

Pathway to employment & work ready skills.

What would a typical session look like?

• Research, knowledge and ability to talk about top 5 LCR visitor attractions
• Personal development & work ready skills
• Basic language sessions
• 30 hrs. work experience

How will I know that I am progressing?

Each learner will have a Personal Progress Diary which he or she will update briefly during each session.  In addition to this your tutor will give you regular updates on your progress both verbally and in written feedback

At the end of the course you will have a better understanding of the following objectives:

• Knowledge of and ability to talk with confidence about top 5 visitor attractions within Liverpool city region
• Improved aptitude and attitude towards work
• 30 hours work experience
• Competency in basic phrases (hello, good morning, thank you, please and goodbye) in 3 of following languages-Mandarin, French, Spanish, German or Italian.

Is there anything which I will need to buy or provide during the course?

No

When the course will run?

Wednesdays 1-4pm for 4 weeks followed by 30 hours of work experience
Starting Wednesday 30 January 2019 (subject to take-up).

How do I join?

Call 0151 733 7255 or

Apply Online

or attend an Open Day on 7 February 10am-12 noon

This course is funded by Liverpool Adult Learning Services (ALS) who work in partnership with subcontractors to deliver, accessible, high quality, adult learning opportunities for the people of Liverpool.

ALS are part of Liverpool City Council who receive their funding for local education from the Education & Skills Funding Agency.