Customer Service student answering the telephone on a reception desk

People Skills for Independent Living and Work

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This is a Skills Builder course which is designed to help develop your confidence to enable you to move onto an accredited course as well as independence, confidence and skills for daily living.

Course content

This course is made up of a number of session relating to skill the learners need to live independently. They include:

  • Personal hygiene
  • Dealing with money
  • Positive greetings
  • How to make tea and coffee
  • Answering the telephone
  • Health and safety in the workplace

What skills will the course develop?

  • Self esteem
  • Confidence
  • Interpersonal skills

Who is the course for?

  • People aged 16 – 18
  • People aged up to 24 who declare a disability and have an EHC Plan
  • Young adults who want to improve their life skills and who would like to live and work independently

Entry requirements

Places will be offered on this course after meeting with admissions staff and the course tutor.


Progression to a non-accredited ITC course and/or Entry 3 Customer service.

When does the course run?

September 2019

Study Programme

If you are aged 16 – 18 or up to 24 who declare a disability and have an EHC Plan, this course will form part of your study programme. The programme also includes English and maths qualifications, employability skills, a work placement and other personal development and enrichment opportunities.

Course fees

Courses are free for all students aged 16 – 18 (or up to 24 if you declare a disability and have an Education, Health & Care Plan).