Step into Hospitality Programme – 16th December 2024 – April 2025 Level 2 Customer Service students in partnership with Leonardo Hotels We are delighted to announce a partnership with Leonardo Hotels in Liverpool, designed to give our Customer Service students industry insights into the world of #housekeeping and the opportunity to transform their knowledge into practical training and experience. The partnership will run until May and our students will be guaranteed an interview with Leonardo at the end. Before Christmas, our students got the chance to visit their beautiful hotel on the iconic waterfront and get first-hand experience of a range of back-of-house job roles. They developed an understanding of the importance of time management , organisation, teamwork, efficiency and health and safety when it comes to ensuring that rooms are cleaned and made ready for guests in a timely manner in accordance with Leonardo’s protocols and procedures. The next phase of the programme is based at Greenbank’s own conference and hospitality complex: the Kinsella Suite. Here, students will be using their knowledge of Leonardo’s housekeeping practices and applying it to the four double en-suite rooms that we have. Our students have already conducted a site visit and appraised the facilities, and started to learn about COSHH…so watch this space for more updates! A massive thanks 
to Denise for her time and insights, and to our tutor Rachael for supervising the programme at Greenbank.